Return and Refund Policy
Phonely (HK) Company Limited
Company Registration Number: 0374694
15/F, First Asia Tower
8 Fui Yiu Kok Street
Tsuen Wan, New Territories
+1 888 897 7572
9:00 - 18:00 HKT , Monday to Friday
Any product purchased through us can be returned for a full refund or exchange within 30 days from the date you made your order. Please read the below steps explaining how to exercise this.
1. Request a return number by e-mailing us or using on our website contact form before returning the product. Please include your name, order number, the reason for the return, and if you want to return for a full refund or exchange for another product. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be complete condition and not missing necessary parts. When returning a product, please write your RMA number on the package.
3. For any defective/broken products,within 30 days of your order date, our standard policy is to send you a replacement for free. Alternatively, if you don't want a replacement, you could return it for a full refund.
4. We cannot provide return shipping labels or compensate for return shipping costs in any situation. It is also the customer's responsibility to ensure that the returned goods are packed properly. Please note our returns address is in Hong Kong.
5. Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product. If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.
If you wish to get a replacement of the same product because of a defective product after 30 days from the date you made the order, all products we sell come with our own 6 month replacement warranty from the order date. Please email us with your order number and description of the defect for a replacement. We can send the same product or an equivalent product of similar value that you specify.