Billing Policy
At Phone Case Wiz, our goal is to provide you with a seamless and transparent shopping experience, particularly regarding billing and payments. This Billing Policy outlines the payment methods we accept, how costs are presented, and our refund process. By making a purchase on our site, you agree to adhere to this policy.
Payment Methods
We offer a range of payment options to cater to our customers from various regions. The payment methods we accept include:
- Visa
- Mastercard
- American Express
- Google Pay
- Apple Pay
- iDeal (available in select regions)
- Sofort/Klarna (available in select regions)
- Giropay (available in select regions)
- Bancontact (available in select regions)
- EPS (available in select regions)
Please be aware that the availability of certain payment methods may vary based on your location and the specifics of your transaction.
Display of Costs
We prioritize transparency in our billing process. All costs related to your purchase will be clearly displayed on the shopping page before you proceed to checkout. This includes the price of each item and shipping fees, ensuring you have all the information you need before completing your purchase.
Taxes
As we are based in Hong Kong, where there is no sales tax, we do not impose any taxes on orders. Additionally, you can rest assured that there will be no tax charges upon delivery.
Checkout and Billing
During the final step of the checkout process, you will see a total amount that includes all costs associated with your purchase. This is the amount that will be charged to your selected payment method. We guarantee that there are no hidden fees or additional charges beyond this point.
Refunds
We are committed to the quality of our products and want you to be completely satisfied with your purchase. If you are eligible for a refund according to our Return and Refund Policy, the refund will be processed back to the original payment method used for the purchase. This ensures a straightforward and secure refund process.
Please note that the time it takes for a refund to be processed and reflected in your account may vary depending on your bank or payment provider. We appreciate your understanding and patience during this time.
Security
We take the protection of your personal and payment information very seriously. All transactions on our site are processed using secure encryption technology to safeguard your information from unauthorized access.
Questions
If you have any questions or concerns regarding our Billing Policy or if you experience any issues with billing, please feel free to reach out to our customer service team. We are here to help and ensure that your shopping experience with Phone Case Wiz is both enjoyable and secure.
