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What are the payment options?
Credit Cards: We accept credit cards including Visa, Mastercard. If you’re having trouble checking out, please email us at service@phonecasewiz.com so we can help.
PayPal: We accept PayPal on both desktop and mobile.
Can I pay with PayPal?
Yes, you can pay with PayPal.
PayPal: We accept PayPal on both desktop and mobile.
Can I pay with PayPal?
Yes, you can pay with PayPal.
• At the payment method stage of checkout, select the PayPal option, then click the "PayPal" button. Make sure any pop-up blockers are disabled.
• Log in to PayPal and review your account info. We'll deduct from your PayPal balance by default, but you can choose an account to draw from if your balance doesn't cover the full cost. You don't need to enter a billing address.
• Click "Agree & Continue" to complete your order.
I’m getting a payment error when I try to check out. What can I do?
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered. Also, make sure your billing address correctly matches the same one on file with your card issuer.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
If you’re getting an error message when trying to submit your payment, there’s probably an error or a typo in your billing information.
If the error message says “Your payment details couldn’t be verified. Check your card details and try again,” the issue is probably either the credit card number or CVV you entered. Also, make sure your billing address correctly matches the same one on file with your card issuer.
If the error message says “Security code was not matched by the processor,” the issue is probably the CVV you entered.
I was charged more than once for an order. What happened?
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.
If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, please email us.
If you didn't receive any order confirmation, it could have went to your spam folder. Please send us an email at service@phonecasewiz.com in this instance.
If you see multiple charges for the same order on your statement, check your email to see how many order confirmations you received.
If you only received one confirmation, chances are only one of the charged orders went through. The other charge(s) on your statement will disappear in 2-3 business days. If you continue to see these duplicate charges, please email us.
If you didn't receive any order confirmation, it could have went to your spam folder. Please send us an email at service@phonecasewiz.com in this instance.
Note about credit card payment details:
If you choose Visa or Mastercard as the payment option, your card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored with the payment processor, not with us, and for only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
