Return and Refund Policy
At Phone Case Wiz, your satisfaction is our priority. We strive to ensure a pleasant shopping experience, but if you encounter any issues, we are happy to offer returns and exchanges according to the policy outlined below.
Return Eligibility:
You can return any product for a full refund or exchange within 30 days of the delivery date (the date you received the item). Please follow the steps below to initiate a return.
Requesting a Return Authorization Number:
To begin the return process, please reach out to us at service@phonecasewiz.com. One of our team members will respond with a Return Authorization Number.
Order Cancellations:
You may cancel an item or your entire order as long as the items have not yet been prepared for shipment or shipped. If you are unable to cancel and need to return the product, you can do so for a full refund or exchange within 30 days of delivery. We provide free returns in this case. Simply email us for a return authorization number, and we will send you a free return label.
Defective, Damaged, or Incorrect Products:
If you receive a defective product, or if it arrives damaged or incorrect, you can return it for a full refund or exchange within 30 days of delivery. We offer free returns for these situations as well. Please email us for a return authorization number, and we will provide you with a free return label. During holiday seasons, the return window is extended by an additional 5 days.
Changing Your Mind:
If you decide to return a product for any reason, you can do so within 30 days of the delivery date for a full refund or exchange. We also offer free returns in this case. Just email us for a return authorization number, and we will send you a free return label. The return window is extended by 5 days during holidays.
Exchanges:
You can exchange a product within 30 days of the delivery date for a full refund or exchange. Free returns apply here as well. Email us for a return authorization number, and we will provide you with a free return label. The holiday return window is also extended by 5 days.
Returning Items:
To return items, please email us for a return authorization number, and we will send you a free return label. It is the customer's responsibility to ensure that returned items are properly packed. All returned products must be in new condition and include all necessary parts.
Refunds:
Refunds will be processed back to the original payment method. We will issue the refund on the same day we receive your returned product. If the product does not need to be returned, the refund will be processed on the date specified in our email to you.
Questions?
Phonely (HK) Company Limited
RM 10 2/F BLK B SHATIN IND CENTRE
5-7 YUEN SHUN CIRCUIT
SHA TIN
Hong Kong
Email : service@phonecasewiz.com
Phone : +852 6025 6366
9:00 - 18:00 HKT , Monday to Friday phone service. Please note this is our international number.
It's best to get in contact with us by email, as our email service available 24/7. All inquiries are responded to within 24 hours.
