Terms and Conditions
Shipping and Delivery
Most orders placed Monday-Friday will packed and sent within 1 to 2 business days unless otherwise specified on the product detail page. Our standard delivery option is shipped with a tracking number. Please view the delivery estimates page to see more specific delivery time frames. The customer is responsible for providing a correct address during checkout. If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.
Within 12-48 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section. Copy and paste the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available, it can take a few days for tracking information to activate. Postal carriers may not provide up to date tracking information.
Lost packages: If a package is ever lost in transit, please get in contact with us to make arrangements for the package to be resent.
Return and Refund Policy
Any product purchased through us can be returned for a full refund or exchanged within 30 days from the date you made your order.
Please read the below steps explaining how to exercise this.
1. Request a return number by e-mailing us or using on our website contact form before returning the product. Please include your name, order number, the reason for the return, and if you want to return for a full refund or exchange for another product. Within 1 to 2 business days after submitting the request you will be contacted via email with an RMA number and product return instructions.
2. Returned items must be complete condition and not missing necessary parts. When returning a product, please write your RMA number on the package.
3. For any defective/broken products,within 30 days of your order date, our standard policy is to send you a replacement for free. Alternatively, if you don't want a replacement, you could return it for a full refund.
4. We cannot provide return shipping labels or compensate for return shipping costs in any situation. It is also the customer's responsibility to ensure that the returned goods are packed properly. Please note our returns address is in Hong Kong.
5. Refunds will be issued back to the original payment method. The refund will be issued the same day as we receive your returned product. If the product is not required to be returned, the refund will be issued on the same date as we specify to you by email.
If you wish to get a replacement of the same product because of a defective product after 30 days from the date you made the order, all products we sell come with our own 6 month replacement warranty from the order date. Please email us with your order number and description of the defect for a replacement. We can send the same product or an equivalent product of similar value that you specify.
Cancelling an Order
You may be able cancel an item or an entire order, provided the item(s) in your order have not been prepared for shipment, or have not shipped. If you are unable to cancel item(s) and need to make a return, please review the Returns section and get in contact with us.
Your safety is guaranteed because we use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your credit/debit card information when you place an order on our secure server, which means that only we are able to decrypt the information in order to process your transaction.
After you click on the "Proceed to Checkout" button, secure pages are indicated by:
•the web address changing from "http://" to "https://"; and
•a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser
Your personal information will never be shared. It is only used for processing your order and communication with you about the order.
We do not charge any tax. All products are sent as DDP so you will not be charged any import tax or duties.
Governing Law and Arbitration
This document shall be interpreted and governed by the law of Hong Kong, excluding its conflicts of laws rules. The parties specifically exclude the application of the United Nations Convention on the Sale of Goods.
The site is operated by Phonely (HK) Company Limited
By accessing and using any of the site, you agree to be bound by the Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Site and the Internet. If you do not agree to the Terms and Conditions in their entirety, please leave the Site.
These Terms and Conditions shall be governed by the laws of Hong Kong and you and Phonely (HK) Company Limited, hereby submit to the non-exclusive jurisdiction of the courts of Hong Kong